Troubleshooting Guide
To begin troubleshooting a problem you need to clearly identify what product you're using and what is currently wrong with that product. After determining what the problem is you may need to replace a part. You can obtain the necessary replacement parts through the Price Pfister Parts Online Store or by calling Customer Service at 1-800-PFAUCET (1-800-732-8238).
Step One: Identify Your Product
Identify the product you are working with. The easiest way to identify a product is through the model number on the original box/packaging (7 digit code, ie. 049-CB0C). For help identifying your product if you don't have the model number, click here.
Step Two: Troubleshooting Guide
Once you've identified your product you can use our Troubleshooting Guide or Technical Document Search to locate parts, parts explosions and installation instruction sheets to support fixing the problem.
Step Three: Order Replacement Parts
Order replacement parts at the Price Pfister Parts Online Store or by calling Customer Service at 1-800-PFAUCET (1-800-732-8238).
Step Four: Installation
Install new parts or a new faucet/fixture to return your product to normal working condition. For help with installation, search for installation instruction sheets, review common FAQ's or visit the Install a Product support tab.
Common Troubleshooting Items:
Identify Your Product
The easiest way to identify a product is through the box/packaging it originally came in. By referencing the model number of the product (7 digit code, ie. 049-CB0C) you can search the website for detailed installation instruction sheets, parts explosions and other helpful information. If you do not have the original packaging or are not able to locate the model number, you can identify your product through several characteristics. For help identifying your product, click here or, if you know the general category of faucet or product you can skip a few steps by selecting the appropriate link below:
Kitchen Faucets
Lavatory faucets
Tub & Shower
Roman Tub
4 Port Diverter
Tools Used
The tools most commonly used when installing a kitchen or bath faucet, showerhead or other plumbing fixture are:
- Pliers
- Flashlight
- Towel
- Bucket (to catch any excess water left in piping)
- Phillips Screw Driver
- Adjustable Wrenches
- Plumber's Putty and Teflon Tape
- Basin Wrench
Identify Your Product
The easiest way to identify a product and the corresponding installation instruction sheet is through the original box/packaging it came in. By referencing the model number of the product (7 digit code, ie. 049-CB0C) you can search the website for detailed installation instruction sheets and other helpful information. If you do not have the original packaging or are not able to locate the model number, you can identify your product through several characteristics. For help identifying your product and those characteristics, click here.
If you know the general category of faucet or product you can skip a few steps by selecting the appropriate link below:
Kitchen Faucets
Lavatory faucets
Tub & Shower
Roman Tub
4 Port Diverter
Before You Turn on Your Faucet After Installation
During construction of your new home or when installing the faucet it is possible that debris (dirt, sand, stones, etc) may have fallen into the water lines. Price Pfister suggests, as a precautionary measure, that you conduct the following cleaning procedure on your kitchen and lavatory faucets.
- Carefully unscrew the aerator from the spout of the faucet
- After turning on the cold and hot water supply lines, turn the faucet handle to the fully open cold position. Run the water for several minutes until any debris has cleared the valve, and then turn the faucet handle to the closed position. Repeat step for hot water.
- Rinse the aerator’s cone-shaped screen to eliminate any debris in it.
- Securely screw the aerator back into the spout, and check for any leaks.
- If any troubles occur or if installation help is needed, please contact Price Pfister Consumer Service at www.pricepfister.com or 1-800-Pfaucet (800-732-8238).
How to Care for Your Faucet
The best way to clean and care for handles, spouts and finishes is to use a soft damp cloth, which can be used to clean and shine the faucet. All Price Pfister faucets manufactured after 1997 have the Pforever Warranty®, which guarantees finish (with proper care) and function for life, so the brilliant luster and flawless performance of every faucet will never fade.
Regular use of a soft cloth rinsed in warm, soapy water will keep a finish looking clean and new. The use of polish, detergents, abrasive cleaners, organic solvents or acid to clean, shine, or polish such finishes will nullify the lifetime warranty and could damage the finish.
Before You Turn on Your Faucet After Installation
During construction of your new home or when installing the faucet it is possible that debris (dirt, sand, stones, etc) may have fallen into the water lines. Price Pfister suggests, as a precautionary measure, that you conduct the following cleaning procedure on your kitchen and lavatory faucets.
- Carefully unscrew the aerator from the spout of the faucet
- After turning on the cold and hot water supply lines, turn the faucet handle to the fully open cold position. Run the water for several minutes until any debris has cleared the valve, and then turn the faucet handle to the closed position. Repeat step for hot water.
- Rinse the aerator’s cone-shaped screen to eliminate any debris in it.
- Securely screw the aerator back into the spout, and check for any leaks.
- If any troubles occur or if installation help is needed, please contact Price Pfister Consumer Service at www.pricepfister.com or 1-800-Pfaucet (800-732-8238).
For more information about Price Pfister products visit our FAQ Section or you can call 1-800-Pfaucet (1-800-732-8238).
Step 1: Select a Room
What room are you working on? Kitchen includes Kitchen, Bar/Entertainment and Laundry products. Bath includes Bath/Lavatory, Tub and Shower products.
