Support & Training

Top FAQs

• What is the warranty on PricePfister faucets?
• How do I identify my product?
• Are Price Pfister faucets lead free?
• What type of cartridges do you offer?
• How do I fix a cartridge type faucet?
• How do I fix a ceramic disk type cartridge?
• How do I fix a compression stem type faucet?
• How do I fix a ball type faucet?
• Tips to fix a compression stem.
• Common types of compression stems.
• What kind of plumbing tools do I need to start a project?

More FAQ's

Troubleshooting Guide

To begin troubleshooting a problem you need to clearly identify what product you're using and what is currently wrong with that product. After determining what the problem is you may need to replace a part. You can obtain the necessary replacement parts through the Price Pfister Parts Online Store or by calling Customer Service at 1-800-PFAUCET (1-800-732-8238).

Step One: Identify Your Product

Identify the product you are working with. The easiest way to identify a product is through the model number on the original box/packaging (7 digit code, ie. 049-CB0C). For help identifying your product if you don't have the model number, click here.

Step Two: Troubleshooting Guide

Once you've identified your product you can use our Troubleshooting Guide or Technical Document Search to locate parts, parts explosions and installation instruction sheets to support fixing the problem.

Step Three: Order Replacement Parts

Order replacement parts at the Price Pfister Parts Online Store or by calling Customer Service at 1-800-PFAUCET (1-800-732-8238).

Step Four: Installation

Install new parts or a new faucet/fixture to return your product to normal working condition. For help with installation, search for installation instruction sheets or review common FAQ's.

Troubleshooting Guide

To begin troubleshooting a problem you need to clearly identify what product you're using and what is currently wrong with that product. After determining what the problem is you may need to replace a part. You can obtain the necessary replacement parts through the Price Pfister Parts Online Store or by calling Customer Service at 1-800-PFAUCET (1-800-732-8238).

Step One: Identify Your Product

Identify the product you are working with. The easiest way to identify a product is through the model number on the original box/packaging (7 digit code, ie. 049-CB0C). For help identifying your product if you don't have the model number, click here.

Step Two: Troubleshooting Guide

Once you've identified your product you can use our Troubleshooting Guide or Technical Document Search to locate parts, parts explosions and installation instruction sheets to support fixing the problem.

Step Three: Order Replacement Parts

Order replacement parts at the Price Pfister Parts Online Store or by calling Customer Service at 1-800-PFAUCET (1-800-732-8238).

Step Four: Installation

Install new parts or a new faucet/fixture to return your product to normal working condition. For help with installation, search for installation instruction sheets or review common FAQ's.

Common Troubleshooting Items:

• I need help identifying a cartridge type
• Reversing stem rotation 910-900 or 910-030
• I'm having trouble identifying my product and/or figuring out what's wrong?
• How do I retrofit/ upgrade an old 08series trim to a new one?
• How do I retrofit/ upgrade an old 09series trim to a new one?
• How do I extend the stem for a 01series trim faucet?
• Tub&shower faucets - (stepIII)
• 1 handle kitchen - (stepIV)
• 2 handle bathroom faucets - (stepIV)
• 1 handle tub/shower/tub&shower - (stepIV)
• 4" spread bathroom faucets - (stepV)

 
Identify Your Product

The easiest way to identify a product is through the box/packaging it originally came in. By referencing the model number of the product (7 digit code, ie. 049-CB0C) you can search the website for detailed installation instruction sheets, parts explosions and other helpful information. If you do not have the original packaging or are not able to locate the model number, you can identify your product through several characteristics. For help identifying your product, click here or, if you know the general category of faucet or product you can skip a few steps by selecting the appropriate link below: 

Kitchen Faucets

• Single handle kitchen faucets
• Two handle kitchen faucets

Lavatory faucets

• Single handle lavatory faucets
• Two handle lavatory faucets
  • 4” Configuration
  • 8” Configuration

Tub & Shower

• Single handle tub & shower faucets
• Two handle tub & shower faucets
• Three handle tub & shower faucets

Roman Tub

• Roman Tub

4 Port Diverter

• 4 Port Diverter

Code Compliance

Mechanical

If you are installing a new product and need to acquire code compliance forms for the model(s) you are installing, please refer to http://pld.iapmo.org to download the necessary forms. In the "Product Listing Directory" page, type in "Price Pfister" in the search bar located at the top of the page and click "Search". In the new "Product Listing Directory" page, click on any of the valid "Price Pfister" links or file number to the left.

Toxicity

If you want to acquire information on whether or not a product(s) is NSF (National Sanitary Foundation) and/or ANSI (American National Standards Institute) certified, please refer to http://www.nsf.com to download or view the necessary forms.

Price Pfister products are designed and manufactured in compliance with the following standards and codes:

• APMO Certified
• CSA B125 Certified
• ASME A112.18.1
• ANSI A117.1 (lever handles only)